Sell On VMhome Mart

Seller Terms & Conditions

Welcome to VM homeMART.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.vmhomemart.com website.

The domain name www.vmhomemart.com (hereinafter referred to as "Website") is owned and operated by Vidi Meth Digital Services (OPC) Private Limited a company incorporated under the Companies Act, 1956 with its corporate office at 129 Sanjay Road, Aambagan, Sakchi, Jamshedpur-831001, Jharkhand, India (hereinafter referred to as "VM homeMART"). Corporate Identity Number of the company is U52100JH2017OPC009718.

Your use of the VM homeMART and services and tools are governed by the following terms and conditions (hereinafter "Terms of Use") as applicable to the VM homeMART including the applicable policies which are incorporated herein by way of reference. For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a member/buyer on the Website by providing Registration or when availing of our services. VM homeMART allows the User to surf the Website or making purchases without registering on the Website. The term "We", "Us", "Our" shall mean Vidi Meth Digital Services (OPC) Private Limited.

By mere accessing or using of the Website, users signify they have carefully read, understood, agree, without limitation or qualification to be bound by these Terms of Use. When user transact or avail any of the services provided by Us through the Website or browse through the website, (e.g. Product Reviews, Seller Reviews), in present or future, users accept and agree to be bound of these Terms of Use, rules, guidelines, policies, terms, and conditions of VM homeMART's service.

We reserve the right, to changed, edited, altered, amended, modified, add or remove portions of these Terms of Use, at any time without any prior written notice to you. You shall ensure to review these Terms of Use periodically for updates/changes. Your continued use of the Website following the modification will mean that You accept and agree to the revisions. As long as you comply with these Terms of Use (rules, guidelines, policies, terms, and conditions), We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. If you do not agree with these Terms of Use, Please do not use the website. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by VM homeMART Policies, inter alia Privacy Policy (available at Privacy ) of the Company, which would be amended from time to time.

Platform Services

The Website is an electronic platform in the form of an electronic marketplace and an intermediary that

provides a platform for Users (who are sellers) to advertise, exhibit, make available and offer to sell various Products to other Users (who are buyers / customers), and
a platform for such other Users to accept the offer to sell of the Products made by the sellers on the Website and to make payments to the sellers for purchase of the Products, and
services to facilitate the engagement of buyers and sellers to under commerce on the Website, and
such other services as are incidental and ancillary thereto. The Services are offered to the Users through various modes which may include issue of coupons and vouchers that can be redeemed for various Products.

VM homeMART does not warrant that Product description or other content by VM homeMART is accurate, complete, reliable, current or error-free and assumes no liability in this regard.

VM homeMART's policies are rules and guidelines that help to create a safe, fair and enjoyable trading environment for all VM homeMART members. As a seller, you are responsible for reviewing and understanding VM homeMART’s selling policies, as well as all applicable laws and regulations as outlined in the User Agreement.

By impliedly or expressly accepting this User Agreement, You also accept and agree to be bound by VM homeMART Rules and Policies as provided from time to time in the following hyperlinks:

1. VM homeMART Rules and Policy

2. VM homeMART Privacy Policy

Please note: various underlined words and phrases are hyperlinked to various rules and policies on the Website. By accepting this User Agreement, User also agrees that your use the website by the user agreement, privacy policy and other rules and policies posted on those websites.

About VM homeMART

VM homeMART is a marketplace that allows users to offer, sell and buy just about anything in a variety of pricing formats and locations. The actual contract for sale is directly between the sellers and buyers. VM homeMART is not a traditional auctioneer.

While we may provide pricing, shipping, listing, and other guidance in our Services, such guidance is solely informational and you may decide to follow it or not. Also, while we may help facilitate the resolution of disputes through various programs, VM homeMART has no control over and does not guarantee the existence, quality, safety or legality of items advertised; the truth or accuracy of users' content or listings; the ability of sellers to sell items; the ability of buyers to pay for items; or that a buyer or seller will actually complete a transaction or return an item.

Membership Eligibility

The user should have completed 18 years of age and be competent to enter into a contract under Indian contract law.The Services are not available to minors under the age of eighteen (18) or to any Users suspended or removed from the VM homeMART system by VM homeMART for any reason whatsoever. If you are a minor i.e. under 18 years of age who is intending to avail the services of the Website should do so through his or her legal guardian in accordance with applicable law. VM homeMART reserves the right to terminate your membership and / or refuse access to use the Services offered at the Website to new Users or to terminate access granted to existing Users at any time without according any reasons for doing so. You shall not have more than one active Account (defined hereunder) on the Website. Additionally, You are prohibited from selling, trading, or otherwise transferring Your Account to another person. User Account, Password and Security You may access and use the Website, You shall be responsible for maintaining the confidentiality and security of the Account Information, and are fully responsible for all activities that occur under Your log-in ID (Display Name) and Password.
You agree to:

immediately notify VM homeMART of any unauthorized use of Your Account Information or any other breach of security, and
ensure that You exit from Your Account at the end of each session.

VM homeMART cannot and will not be liable for any loss or damage arising from Your failure to comply with this section. You may be held liable for losses incurred by VM homeMART or any other user of or visitor to the Website due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account Information secure and confidential.

You shall ensure that the Account Information provided by You in the Website's registration form is complete, accurate and up-to-date. Use of another user's Account Information for availing the Services is expressly prohibited.

If You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website.

User Jurisdiction

If Website is used from outside India, it is entirely at the user's risk. The Website makes no representation that its contents and other features are available or otherwise suitable for use outside India. If the Website is used and accessed from or in locations outside India, the user shall ensure that the usage of the Website is legal and valid under applicable law of the user's location. The user agrees to undertake all liabilities, responsibilities and consequences under applicable law in connection with the use of the Website from or in any location outside India. The user accessing the Website from any location outside India agrees and consents to enter into separate or additional terms as may be required by VM homeMART at any time.

Communications

When You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

Platform for Transaction and Communication

Platform for Communication the Website is only a venue where Users may meet and interact with one another for their transactions. VM homeMART is not and cannot be a party to or control in any manner any transaction between two Users of the Website.

Consequently:

All commercial/contractual terms are offered by and agreed to between Buyers and Sellers alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. VM homeMART does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Sellers. All discounts, offers (including exchange offers) are by the Seller/Brand and not by VM homeMART.
VM homeMART does not make any representation or Warranty as to specifics (such as quality, value, salability, etc) of the products or services proposed to be sold or offered to be sold or purchased on the Website.
VM homeMART does not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Website. VM homeMART accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
VM homeMART is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers. VM homeMART cannot and does not guarantee that the concerned Buyers and/or Sellers will perform any transaction concluded on the Website.
VM homeMART shall not and is not required to mediate or resolve any dispute or disagreement between Buyers and Sellers.
VM homeMART does not make any representation or warranty as to the item-specifics (such as legal title, credit worthiness, identity, etc) of any of its Users. You are advised to independently verify the bonafides of any particular User that You choose to deal with on the Website and use Your best judgment in that behalf.
VM homeMART does not at any point of time during any transaction between Buyer and Seller on the Website come into or take possession of any of the products or services offered by Seller nor does it at any point gain title to or have any rights or claims over the products or services offered by Seller to Buyer.
At no time shall VM homeMART hold any right, title or interest over the products nor shall VM homeMART have any obligations or liabilities in respect of such contract entered into between Buyers and Sellers. VM homeMART is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
The Website is only a platform that can be utilized by Users to reach a larger base to buy and sell products or services. VM homeMART is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer. At no time shall VM homeMART hold any any right, title or interest over the products nor shall VM homeMART have any obligations or liabilities in respect of such contract. VM homeMART is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
You shall independently agree upon the manner and terms and conditions of delivery, payment, insurance etc. with the seller(s) that You transact with.
Disclaimer: Pricing on any product(s) as is reflected on the Website may due to some technical issue, typographical error or product information published by seller may be incorrectly reflected and in such an event seller may cancel such your order(s).
You release and indemnify VM homeMART and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Website and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, VM homeMART cannot take responsibility or control the information provided by other Users which is made available on the Website. You may find other User's information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the Website.

Please note that there could be risks in dealing with underage persons or people acting under false pretence.

Fee

User can use and access the Website is free of charge. VM homeMART does not charge any fee for browsing and buying the products on the Website. VM homeMART reserves the right to change its Fee Policy from time to time, changes to the Fee Policy shall be posted on the Website notifying the users in advance. VM homeMART reserves its right to charge the users for the use of the Website and provision of the services through the Website and all taxes as per applicable Indian law. All fees shall be quoted in Indian Rupees.

User Conduct and Rules on the Website

The user agrees and undertakes that the reviews, comments and other information provided or posted or uploaded on the Website are not false, incomplete, distorted, manipulated, fraudulent or misleading.

The user agrees, undertakes and confirms that when using or accessing the Website shall be strictly governed by the following binding principle;

1. User will not to host, display, upload, modify, publish, transmit, update or share any information (objectionable contents) that :

belongs to another person and to which You does not have any right to;
is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
harms minors in any way;
is misleading in any way;
impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity;
is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
harasses or advocates harassment of another person;
involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";
promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items;
contain software viruses or any other computer code, files or programs designed to interrupt destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
disrupt or interfere with the security of, or otherwise cause harm to, the Website, systems resources, accounts, passwords, servers or networks connected to or accessible through the Websites or any affiliated or linked sites;
use the Website or Content for any purpose that is unlawful or prohibited by the Agreement, or to solicit the performance of any illegal activity or other activity which infringes the rights of VM homeMART or other third parties;
tries to gain unauthorized access or exceeds the scope of authorized access to the Website or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Website or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
solicits gambling or engages in any gambling activity which We, in Our sole discretion, believes is or could be construed as being illegal;
violates any law for the time being in force;
deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
impersonate another person;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;

2. The user shall not use any deep-link, page-scrape, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website.

3. You shall not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the services offered on or through the Website, by hacking, password "mining" or any other illegitimate means.

4. The user undertakes not to attempt to circumvent or modify any security technology or software that is part of the Website. The user also agrees not to use any device, software or routine to interfere, engage or assist any other person, to circumvent or modify any security technology or software that is part of the Website. The user should also not obscure or obstruct any features of the Website. The user undertakes not to copy, modify, create a derivative work of, reverse engineer, decompile or otherwise attempt to extract the source code of the Website or any part thereof without a specific written permission from VM homeMART to do so.

5. You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules there under as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service and Your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.

6. You may need to install updates that we or any third party introduce from time to time to use the services, Products, Website including downloads and required functionality, such as bug fixes, patches, enhanced functions, missing plug-ins and new versions (collectively, "Updates"). Your use of the Products or Website you have installed requires that you have agreed to receive such automatically requested Updates.

7. In case buyer purchases multiple Products in one transaction, the Seller(s) may deliver all such Products together. However, this may not always be possible. If buyer purchases multiple Products in a single transaction, then all the Products would be dispatched to a single delivery address provided by buyer at the time of purchase. If buyer wishes to get delivery of the Products to different addresses, then buyer should purchase the Products under separate transactions and provide separate delivery addresses for each transaction, as may be required. Buyer agrees that the delivery of the Products can be made to the person who is present at the shipping address provided by You.

8. Any purchase of the Products from the Website will be strictly for personal use of the User. The User hereby expressly agrees that any merchandize or Services purchased by the User will not be sold, resold, bartered or in any way used for any commercial purposes or for profit. The User hereby acknowledges that the Products purchased are not transferrable to any third party for profit. Accordingly, VM homeMART reserves the right to cancel any orders that classify as 'Bulk Order' as determined by VM homeMART as per certain criteria. Any rewards or benefits provided by VM homeMART and used by You for placing the 'Bulk Order' will not be refunded. An order can be classified as 'Bulk Order' if it meets certain criteria adopted by VM homeMART for the purpose of identifying 'Bulk Order', including but not limited to:

Products ordered for commercial resale and not for self-consumption;
Multiple orders placed for same product at the same address;
Bulk quantity of the same product ordered;
Invalid address given in order details; or
Any malpractice used to place the order.

9. You may not use the Website or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of VM homeMART and / or others.

10. You shall not engage in advertising to, or solicitation of, other Users of the Website to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Website or related to us.

11. You agree, understand and acknowledge that the Website is an electronic platform in the form of an electronic marketplace and an intermediary that provides an electronic venue where various Users may electronically meet and interact with each other to engage in commerce and transact. You further agree and acknowledge that VM homeMART is only a facilitator and is not and cannot be a party to or control in any manner any advertisement, exhibition, making available, offer to sell or transactions of sale or purchase of Products on the Website. VM homeMART is not the seller of the Products. Accordingly, any contract for the sale / purchase of Products on the Website is a bipartite contract between You and the sellers (if You are a buyer) or You and the buyer (if You are a seller). VM homeMART neither recommends You to buy or sell any Products on the Website nor does VM homeMART endorses any such Products and nor does VM homeMART provides any guarantee, warranties or assurance with respect to the advertisement, exhibition, making available, offer to sell or transactions of sale or purchase of Products on the Website. Further, VM homeMART does not guarantee, warranty or provide any assurance on the behaviour of any User of the Website including any guarantee, warranty or assurance that any User (whether buyer or seller) will complete any transaction or act in a prudent manner.

12. It is possible that other users (including unauthorized users or "hackers") may post or transmit offensive or obscene materials on the Website and that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about You due to your use of the Website, and that the recipient may use such information to harass or injure You. We does not approve of such unauthorized uses, but by using the Website You acknowledge and agree that We are not responsible for the use of any personal information that You publicly disclose or share with others on the Website. Please carefully select the type of information that You publicly disclose or share with others on the Website.

13. VM homeMART shall be not held liable for any delay or failure in performance of any part of these Terms from any cause beyond our control and without our fault or negligence, such as acts of God, acts of civil or military authority, current laws and regulations and changes thereto, embargoes, epidemics, war, terrorist acts, riots, insurrections, fires, explosions, earthquakes, nuclear accidents, floods, strikes, power blackouts, volcanic action, political unrest, other major environmental disturbances, unusually severe weather conditions, acts of hackers and other illegal activities of third parties, inability to secure products or Services of other persons or transportation facilities, or acts or omissions of transportation or telecommunications common carriers or acts, omissions, overloading or slowdowns over the Internet or any third party Internet service providers.

Use of Content

Any content that the user posts or material it submits, the user grants VM homeMART and its affiliates and associates a non-exclusive, royalty-free, irrevocable, perpetual and fully sub-licensable rights to use, reproduce, publish, distribute and display such content throughout the world in any mode medium or manner now known or developed in future; and the right to use the name that the user submits in connection with such content, if the user chooses.

VM homeMART hereby grants You a non-exclusive, revocable and non-transferable right to view, download and print product catalogues available on the Website, subject to the following conditions :

You may access and use the product catalogues solely for personal, informational, and internal purposes, in accordance with these Terms of Use;
You may not modify or alter product catalogues available on the Website;
You may not distribute or sell, rent, lease, license or otherwise make the product catalogues available on the Website available to others; and
You may not remove any text, copyright or other proprietary notices contained in the product catalogues available on the Website.

The rights granted to You in the product catalogues or any other materials as specified above are not applicable to the design, layout or look and feel of the Website. Such elements of the Website are protected by intellectual property rights and may not be copied or imitated in whole or in part. Any software that is available on the Website is the property of VM homeMART or its vendors. You may not use, download or install any software available at the Website, unless otherwise expressly permitted by the Agreement or by the express written permission of VM homeMART.

Privacy

We view protection of your privacy policy as a very important principle. We understand clearly that You and Your Personal Information is one of our most important assets. We request to you please read this Privacy Policy carefully, by accessing or using our website.
vmhomemart.com respects your privacy and is committed to protecting it. For more details, please see our Privacy Policy. If You object to Your Information being transferred or used in this way please do not use Website.

Selling

As a registered seller, you are allowed to list item(s) for sale on the Website in accordance with the Policies which are incorporated by way of reference in this Terms of Use. You must be legally able to sell the item(s) you list for sale on our Website. You must ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics and pictures that describe your item for sale. All listed items must be listed in an appropriate category on the Website. All listed items must be kept in stock for successful fulfilment of sales.

The listing description of the item must not be misleading and must describe actual condition of the product. If the item description does not match the actual condition of the item, you agree to refund any amounts that you may have received from the Buyer. You agree not to list a single product in multiple quantities across various categories on the Website. VM homeMART reserves the right to delete such multiple listings of the same product listed by you in various categories.

Logistics

You are requested to read the following points carefully before booking the consignment:

1. Logistic Partner accepts documents for shipping from one destination to other.

2. Shipments are delivered only to the receiver’s address given by the seller but not necessarily to the named receiver personally.

3. Consignments, which are of hazardous nature (Chemicals, flammable articles and liquids) expressly prohibited by the railway/airport authority or any other transport agency, shall not be accepted.

4. You shall not enclose cash in the courier consignment and not book jewels, textiles, high value gift articles, share certificates and travel documents. Logistic Partner’s liability in cases of any loss or damage to the consignment shall not exceed Rs. 5000 /-

5. You shall declare the value of the consignment on the consignment note & shipping label at the time of booking.

6. You shall ensure that the consignment is properly packed as per the packaging guidelines. Under no circumstances shall the packaging material contain name, trademarks, logos, images, symbol, text, graphics, photographs and/or other material or information belonging to any third party including any marketplace other than VM homeMART

7. If more than one consignment is booked to the same consignee on different airway bill numbers, you shall ensure that the full address is written on all the consignments.

8. You have to hand over all their consignments before the specified CUT-OFF-TIME for on time delivery.

9. Logistic Partner shall not be liable for any loss arising due to the causes beyond its control such as floods, accidents, fire, theft, war etc.

10. Every effort is made to adhere to the delivery schedule, but it may be delayed in the circumstances beyond Logistic Partner’s control.

11. Logistic Partner is not liable for any loss, miss-delivery, delay or damage to any article/things/documents sent and no officer of Logistic Partner is liable for any such loss or delay or damage.

12. Logistic Partner has the right but not the obligation, to inspect any shipment without prior intimation to the seller for checking the contents.

13. Consignments addressed to a Post Box Number cannot be delivered.

14. Seller shall indemnify and hold VM homeMART, harmless for any loss or damage arising out of seller’s or Shipper’s failure to comply with any applicable laws or regulations and for breach of the following warranties and representations:

15. All information provided by seller to VM homeMART is complete and accurate;

the shipment was prepared in secure premises by seller's employees;
the seller employed reliable staff to prepare the shipment;
the seller protected the shipment against unauthorized interference during preparation, storage and transportation to us;
the shipment is properly marked and addressed and packed to ensure safe transportation with ordinary care in handling;
all applicable laws and regulations have been complied with;

16. The invalidity or unenforceability of any provision herein shall not affect any other part of this Terms of Use.

17. All non documents consignments must accompany all statutory declarations and invoices for speedy regulatory clearances.

18. Seller has to provide at least 2 copies of invoice/declaration to facilitate delivery.

19. Regular pick up will be carried out on the business days. Transit time will not include non –business days.

20. Logistic Partner will process all the parcels and process its through its various branches.

21. It is expressly understood by the parties to the agreement that Logistic Partner is merely a service provider to seller.

22. Logistic Partner may provide web based online tracking for the shipments carried in its network.

23. The first attempt for delivery of shipment shall be made by Logistic Partner within 7 business days after pickup from the location.

24. Once a reverse pickup request is received by Logistic Partner, first pickup attempt for reverse pickup from consignee will be made within the next business two days.

25. Logistic Partner reserves the right to cancel the reverse pickup request without any prior intimation.

Mode of Payment

Payments for the products available on the Site may be made in the following ways:

Payments can be made by Credit Cards, Debit Cards, Net Banking, Wallets, e-Gift cards, Cash on Delivery and reward points.
Credit card, Debit Card and Net Banking payment options are instant payment options and recommended to ensure faster processing of your order.
Cash On Delivery is a transaction where the cash payment for the product is collected from the buyer by the courier company on behalf of the seller at the time of delivering the product.

Payments Related Information

1. You agree to pay the full amount payable for the Product as indicated during the order process, including any shipping costs or charges incurred with that order. All payments made against the purchases/services on Website by you shall be compulsorily in Indian National Rupees.

2. While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss ordamage arising directly or indirectly to You due to:

Lack of authorization for any transaction/s, or
Any payment issues arising out of the transaction, or
Exceeding the preset limit mutually agreed by You and between "Bank/s", or
Decline of transaction for any other reason/s

3. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website.

4. Before shipping / delivering your order to you, Seller may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users.

5. Transaction Price and all commercial terms such as Delivery, Dispatch of products and/or services are as per principal to principal bipartite contractual obligations between Buyer and Seller and payment facility is merely used by the Buyer and Seller to facilitate the completion of the Transaction. Use of the payment facility shall not render VM homeMART liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after sales or warranty services or fraud as regards the products and/or services listed on VM homeMART’s Website.

6. You have specifically authorized VM homeMART or its service providers to collect, process, facilitate and remit payments and/or the Transaction Price electronically or through Cash on Delivery to and from other Users in respect of transactions through Payment Facility. Your relationship with VM homeMART is on a principal to principal basis and by accepting these Terms of Use you agree that VM homeMART is an independent contractor for all purposes, and does not have control of or liability for the products or services that are listed on Website that are paid for by using the Payment Facility. VM homeMART does not guarantee the identity of any User nor does it ensure that a Buyer or a Seller will complete a transaction.

7. You understand, accept and agree that the payment facility provided by VM homeMART is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection and remittance facility for the Transactions on the VM homeMART Website using the existing authorized banking infrastructure and Credit Card payment gateway networks.

8. Except for Cash-On-Delivery transaction, refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received. For Cash-On-Delivery transactions, refunds, if any, will be made via demand draft in favour of the Buyer (As per registration details provided by the Buyer). Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees. For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI). Refund shall be conditional and shall be with recourse available to VM homeMART in case of any misuse by Buyer. Refund shall be subject to Buyer complying with Policies.

9. For Your making payments for buying the Products on the Website, in addition to the Agreement(s), the terms and conditions of Your bank, applicable financial institution and/or card issuing association may also be applicable to You. Your bank, financial institution or card issuing association may decline or prevent You from making electronic payments for buying the Products on Website and VM homeMART will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price. VM homeMART does not control the same and shall be liable for the same.

10. All Valid Credit/Debit/Cash Card/and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.

11. All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.

It is hereby clarified that cash on delivery (COD) option may not be available for select products or categories, at VM homeMART’s sole discretion.

Payment Facility for Sellers:

1. You, as a seller, shall be required to dispatch the products and/or services for every transaction to the buyer within the time period as provided in the policies to ensure that the products and/or services are delivered in a timely manner. Further, you will solely be responsible for undertaking transit insurance for products sold on the Website. For avoidance of doubt, VM homeMART will not be responsible for undertaking any insurance(s) for products sold by sellers on the Website. It is hereby clarified and agreed by the seller that VM homeMART is merely a facilitator so far logistic services are concerned and logistic services are provided by the Logistic Partner. Further, as and when the goods are shipped through such Logistic Partner, seller shall enter into a bi-partite contract with the Logistic Partner and VM homeMART shall not be a party to such contract / transaction and all rights / liabilities / obligations with respect to such logistic services shall be between seller and Logistic Partner.

2. Seller shall provide dispatch details and details of after-sales services related to products and services to VM homeMART in such a manner and within a time period as provided in the policies, failing which the transaction shall stand cancelled.

3. Seller shall dispatch the products and/or services using only an approved delivery channel which provides appropriate 'proof of dispatch' & 'proof of delivery' (PoDs) documentation. Such PoD documentation relating to delivery should be maintained by a seller for a period of twelve (12) months from the date of dispatch. The PoDs should be furnished to VM homeMART on demand within the time frame as notified from time to time.

4. Seller agrees that the dispatch details shall be true, correct, and duly authorized and shall not be misleading, fraudulent, false, unauthorized, illegal and shall not contain any misrepresentation of facts.

5. In case a seller fails to provide dispatch details or provides dispatch details not complying with policies, it shall result in consequences as more specifically stated in the policies and may lead to suspension and/or termination of seller account.

6. Seller agrees that the transaction price paid by a buyer will be remitted to a seller’s bank account contingent upon the following events:

a) Buyer confirms the delivery of products and/or services in the transaction;

b) Buyer does not take any action on payment facility to confirm delivery within such a time period as provided in the policies despite confirmation of dispatch of products and/or services by a seller to the buyer;

c) Buyer’s refund claim is rejected by VM homeMART due to any breach of the Terms of Use, policies, and any applicable law;

d) Remittances to a seller (after deduction of commissions at applicable rates) for successful transactions under promotional offers [PO] may be made in multiple transactions through its bank accounts and would be in compliance with directions issued by the Reserve Bank of India (RBI) for opening and operation of accounts and settlement of payments for electronic payment transactions involving intermediaries vide its notification RBI/2009-10/231 DPSS.CO.PD.No.1102 / 02.14.08/ 2009-10 dated November 24, 2009 ("RBI Intermediary Guidelines").

VM homeMART Guarantee*

VM homeMART's Guarantee seeks to assist Buyers who have been defrauded by qualified sellers on the Website. The return policy period (VM homeMART's Guarantee) depends on the product category and the seller. Please click here to know the return policy period applicable for different categories.
As you are aware, VM homeMART is an independent online marketplace where independent buyers and sellers transact with each other. VM homeMART does not manufacture, generate, own, sell, store, procure, possess, transmit, send or distribute the items/products listed by independent sellers in any manner. The VM homeMART Guarantee program is instituted to help users resolve genuine claims arising from transactions they have with other users on the site. VM homeMART Guarantee Program is just a gratuitous/goodwill service offered by VM homeMART on a best efforts basis, to help resolving claims put forth by users related to their transactions on the Website. VM homeMART Guarantee is a privilege from VM homeMART to its users and is not a right. Hence, no action or claim would lie against VM homeMART regarding provision of VM homeMART Guarantee. VM homeMART may, at its sole discretion and in the circumstances it deems fit, provide coverage to buyer and/or seller with respect to the transaction(s) where VM homeMART is of the opinion that provision of such coverage to buyer and/or seller, as the case may be, is fair and prudent.

Attention of the Users is specifically invited to the following clauses (reproduced below for ease of reference), in Press Note No. 3 (2016 Series) issued on March 29, 2016 by the Department of Industry Policy and Promotions (DIPP) under the Ministry of Commerce and Industry of the Government of India:

Post sale, delivery of the goods to the customers and customer satisfaction will be responsibility of seller.
In marketplace model, any warranty/guarantee of goods and service sold will be responsibility of the seller.

In of the above, users should note that VM homeMART being an online marketplace does not guarantee any items, goods or services listed on its site by independent sellers. VM homeMART does not have any control on the items, goods or services warranties offered by independent sellers. VM homeMART is not liable to provide any post sale services such as repair, replacement or refund of items or goods. However, VM homeMART Guarantee program helps users for resolving their claims arising from transactions on the site.

Non-Eligible Transactions

The following items are not eligible for protection coverage under the VM homeMART Guarantee* program:

Items paid for through payment modes which are not acceptable as per payment method policy
Items that have been altered, repaired, discarded or resold by You
Items which are picked up or delivered in person*
Intangible items, such as services or digital items
Double payment or overpayment
Buyer's remorse (items bought by mistake or if you change your mind)
The buyer has violated or found to be violating any of the VM homeMART policies
The transaction amount is already refunded to You by VM homeMART or through a chargeback being raised by You for the said transaction
Buyer is not willing to co-operate with VM homeMART in resolving the concern
Buyer has not paid for the item committed to buy

Non-returnable products: Kindly click here to know the Products that can't be Returned or shall not be eligible for coverage under VM homeMART Guarantee* claims.

VM homeMART Guarantee* Terms & Conditions

Under the VM homeMART Guarantee* Buyer Program, the following transactions are eligible for protection coverage:

VM homeMART Guarantee* program which provides protection to buyers for valid and genuine claims for
(a) Item Not Received; and
(b) Item Significantly Not As Described.
Through VM homeMART Guarantee* program, VM homeMART does not provide any guarantee / warranty to buyers for products sold on Website against technical / manufacturing defects.
VM homeMART recommends / expects that buyers read through the product warranty / guarantee information provided by the seller in its listings or contact the seller before completing their purchase(s) on Website.
Through VM homeMART Guarantee* program, VM homeMART will not entertain claims of buyers who have incurred loss due to delayed shipment or delivery of the item by the seller.
Registering claims against sellers does not automatically entitle the buyer to a refund or replacement of product purchased. VM homeMART will verify the claim so raised and may process only such claims that are at VM homeMART's sole discretion, valid and genuine.
For claims against sellers for Item Not Received or Item Significantly Not As Described, VM homeMART while verifying the validity and genuineness of such claims, may require You to provide additional information. On receipt of such additional information that substantiates the claim, and where VM homeMART is satisfied that the said claim is valid and genuine, then VM homeMART will work with the concerned seller on a best effort basis to provide the product / replacement for the product purchased to You. In the event the seller is unable to send the product / replace the product to You, VM homeMART will provide a refund to You.
VM homeMART shall verify the claim raised by buyers and for the purpose of verification has the right to inform buyers to submit adequate proof as deemed necessary by VM homeMART to substantiate the claim.
Claims raised by the buyers against the sellers after the timeframe for the claims under VM homeMART Guarantee* program shall not be entertained.
VM homeMART Guarantee* program has a time bound and definitive process and members are expected to strictly adhere to the timelines provided to the buyers and/or sellers.
Where the buyer or seller does not respond within the time lines provided, VM homeMART may close the claim at its discretion against the defaulting member.
VM homeMART shall at no point be responsible for any direct or indirect losses, expenses, costs of any nature whatsoever, that may be incurred by any buyer/seller.
VM homeMART shall be entitled to claim from a buyer/seller for any losses, costs, expenses that VM homeMART may have to incur due to any false/misleading claim and/or information provided by such buyer/seller.
It shall be buyer’s responsibility to make sure that the item is securely packed so that the item within the parcel does not get damaged. Buyer will be held accountable for any damage to the product due to deficient packing.
Claims of the nature of ‘Buyer remorse’ (i.e. instances where items are bought by the buyer by mistake or where the buyer chooses to change his/her mind with regard to the product purchased by him/her) will not be entertained through this VM homeMART Guarantee* program.
Communication with buyer and seller with regard to the claim or its status will be on their email or SMS registered on website.
If VM homeMART has suspicion or knowledge, that any of its buyers and sellers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then VM homeMART may while reserving its rights to initiate civil and/or criminal proceedings against member(s) and/or any other related member(s) or persons, may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and seller and /or disqualify that user and any related users from availing protection through this program.
VM homeMART reserves its right to initiate civil and/or criminal proceedings against a user who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, VM homeMART may at its sole discretion suspend, block, restrict, cancel the Display Name of such user and/or disqualify that user and any related users from availing protection through this program. Any people who, knowingly and with intent to injure, defrauds or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.
Decisions made by eBay under the VM homeMART Guarantee* program shall be final and binding on its members. No appeal shall be entertained.
VM homeMART reserves the right to modify (wholly or partially) or discontinue at any time VM homeMART Guarantee* program without any prior notice to its members.

Points to remember:

VM homeMART Guarantee* program will not cover Buyers for purchases made directly with the seller off VM homeMART.
Buyer cannot raise Item not received claim for COD orders, since no payment has been made.

Return, Cancellation and Refund

Kindly click here to know the Return, Cancellation and Refund Policy provided on our Site.

Shipping and Delivery

Kindly click here to know the Shipping and Delivery Policy provided on our Site.

Third Party Websites

The Website may contain links to other websites and the Website are not in any way responsible for the terms of use or content of such websites and expressly disclaims all liability associated with the content and use of these websites. The linked websites are not under the control of VM homeMART and users are encouraged to read the terms of use and privacy policy of each and every linked website. If users decide to access any of the third-party websites linked to the Website, it is at the risk of the users to access and use such linked websites and VM homeMART shall not be responsible in any manner whatsoever.

Intellectual Property Rights

All content included on the Website, such as text, graphics, logos, photographs, trademark, button icons, images, sound, music, artwork, audio clips, digital downloads, data compilations, and software, is the property of VM home MART its affiliates, associates or its content suppliers and is protected by India and international copyright, authors' rights and database right laws. The compilation of all content on the Website is the exclusive property of VM homeMART, its affiliates, associates or its content suppliers and is protected by laws of India and international copyright and database right laws.

VM homeMART grants the user a limited licence to access and make personal use of this Website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of VM homeMART. This licence does not include any resale or commercial use of the contents of the Website; any collection and use of any product listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another seller.

The trademarks, logos and service marks displayed on the Website ("Marks") are the property of VM homeMART or its affiliates, the vender/seller , associates or users or respective third parties. Users are not permitted to use the Marks without the prior consent of VM home MART, the associates or affiliates or contents suppliers or users or the third party that may own the Marks.

VM homeMART owns all intellectual property rights to and into the trademark " VM homeMART” and the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, designs, know-how, trade secrets and inventions, goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.

The users agree that they shall not use or apply for registration of any marks, or domain names which are similar to the marks or domain names used in connection with the Website or owned by VM homeMART.

You shall not copy, reproduce, modify, alter, change, amend, transmit, broadcast, edit, revise, review, adapt, translate, distribute, perform, display, sell or otherwise deal with content or the intellectual property rights of the Website or content suppliers or third parties in any mode medium or manner now known or developed in future without authorization from VM homeMART.

Users are strictly prohibited from framing or use framing techniques to enclose any content or intellectual property on the Website to illegally and unlawfully exploit the content or intellectual property rights owned by VM homeMART or content suppliers or third party as the case is.

Disclaimer of Warranties and Liability

The User expressly agree that the use of the website is at the user’ sole risk. The Website, service, content, user account and any third party content are provided by VM homeMART on an "as is" and “as available” basis without any representation or warranty of any kind, express, implied, statutory or otherwise including the implied warranties of title, non-infringement, accuracy, suitability, reliability, timelines, completeness, safety, performance, merchantability or fitness for a particular purpose or the legality of the products listed or displayed or transacted to the extent permitted by applicable Indian law. Without prejudice to the forgoing paragraph, VM homeMART does not warrant that :

The website or the services will be uninterrupted, timely, secure or error-free,
This Website will be constantly available, or available at all;
The information on this Website is complete, true, accurate or non-misleading,
Any errors or defects in the website or services will be corrected.

No advice or information, whether oral or written, obtained by you from VM homeMART or through the website / content or from use of the services shall create any warranty not expressly stated in these Terms of Use

You expressly understand and agree that, to the maximum extent permitted by applicable law VM homeMART will not be liable to You in any way or in relation to the Contents of, or unauthorised use of your account or account information in connection with the Website or any services, either with or without your knowledge. VM homeMART does not warrant that this site; nor makes any representations regarding the quality, accuracy or completeness of any data, information, Contents, materials, product (including software) or services included on or otherwise made available to You through the Website; their servers; or electronic communication sent from Us are free of viruses or other harmful components.

VM homeMART shall not be responsible for the delay, or inability to use the website or related functionalities, the provision of or failure to provide functionalities, or for any information, software, products, functionalities and related graphics obtained through the website or otherwise arising out of the use of website, whether based on contract, tort, negligence, strict liability.

Nothing on Website constitutes, or is meant to constitute, advice of any kind. All the Products sold on Website are governed by different state laws and if Seller is unable to deliver such Products due to implications of different state laws, Seller will return or will give credit for the amount (if any) received in advance by Seller from the sale of such Product that could not be delivered to You.

You will be required to enter a valid phone number while placing an order on the Website. By registering Your phone number with us, You consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.

VM homeMART accepts no liability for any errors or omissions, with respect to any information provided to you wether on behalf of itself or third parties. You may follow the process recommended by the Store Provider under the terms of the contract applicable between You and such Store Provider. The Store Providers shall not be liable for any;

warranty obligations of VM homeMART and related claims, losses, liabilities, damages, costs or expenses;
product liability / consumer protection claims, and claims related to the Website's non-conformity with any applicable laws; and
any third party claims of infringement of intellectual property rights by the Website.

Limitation of Liability

In no event shall VM homeMART or its suppliers, affiliates and service providers be liable for any direct, indirect, incidental, special, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the website, its services or this agreement (however arising, including negligence). VM homeMART’s liability in any circumstance is limited to the amount of fees, if any, paid by you to VM homeMART. VM homeMART, its associates, affiliates and service providers and technology partners make no representations or Warranties about the accuracy, reliability, completeness, and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Website or that the operation of the website, will be error free and/or uninterrupted. Consequently, VM homeMART assumes no liability whatsoever for any monetary or other damage suffered by you on account of:

The delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Website and/or Rules and Polices which are incorporated by way of reference in this Agreement.
Any interruption or errors in the operation of the Website. You expressly understand and agree that shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if VM homeMART has been advised of the possibility of such damages).

No Warranty

VM homeMART and its suppliers, affiliates and service provider provide the Website and services "as is" and without any Warranty or condition, express, implied or statutory and specifically disclaim any implied Warranties of title, merchantability, fitness for a particular purpose and non-infringement. You expressly agree that your use of the Website is at your risk.

Product Description

VM homeMART does not warrant that product description or other content on the Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

Audits

VM homeMART shall have the right to inspect and audit seller’s records and premises / place of business through itself or through VM homeMART approved third party testing agencies. Cost of such audit shall solely be borne by VM homeMART unless audit reflects discrepancy in seller accounts / non-compliance with VM homeMART’s seller policies, in which case cost of audit shall be borne by the seller.

CONSEQUENCES OF SUSPENSION/BLACKISTING

Liability of the Seller to honour and provide after sales support to buyers who have purchased product(s) /service(s) from Sellers on VM homeMART shall survive perpetually even if the Seller has been suspended/blacklisted by VM homeMART or has ceased to be a Seller on the Website, for any reason whatsoever, provided that:

Full payment has been remitted to the Seller for the specific product(s) /service(s) purchased by the buyer for which after sales request has been raised
The product(s) /service(s) purchased by the buyer has been put to use in accordance with the product/service manual or are within the warranty/service period associated with the purchase of product(s) /service(s) when the after sale support request is raised and the after sale support request is not disqualified for due to any reason mentioned at the time of sale of the product(s) /service(s).

Indemnity

Users agree to indemnify and hold harmless VM homeMART including affiliates, associates and their respective owners, licensee, directors, officers, agents, employees and partners from and against all actions, proceedings, claims, losses, damages and costs (including attorney fees) and other expenses suffered or incurred due to or attributable to or arising out of

violation of any applicable law, rules or regulations
breach of any representations, warranties or covenants of the user
breach of this Terms of Use, privacy Policy and other Policies;
the rights (including infringement of intellectual property rights) of a third party.

Termination

VM homeMART reserves the right to terminate the services provided to any user without prior notice in the event of any default committed by user including but not limited to the breach of any applicable law, policies, guidelines and conditions of VM homeMART service or Terms of Use or the Privacy Policy and other Policy. On such termination, the user’s information and other details shall be black listed by the Website and shall be taken into consideration whenever necessary.

VM homeMART will terminate the services provided to any user if it is required under any applicable law. Without prejudice, VM homeMART reserves its right to terminate the services if such provision of services to the users is not economically viable for VM homeMART. Users may choose to discontinue availing services and facilities provided through the Website by closing the user account with the Website. Termination of Your Account may include: (i) removal of access to all offerings within the Website or with respect to the Services; (ii) disabling access to the Account Information, including Your personal information, log-in ID and password, and all related information, files and materials associated with or inside Your Account and any User Content uploaded by You; and (iii) prohibiting further use of the Services. VM homeMART may also terminate or suspend all or a portion of Your Account or access to the Services with or without reason. You agree that all terminations shall be made in VM homeMART’s sole discretion and that VM homeMART shall not be liable to You or any third party for any termination of Your Account or Your access to the Website and Services. On termination of the user account, the user is not eligible to purchase or sell products through the Website. Once the user’s account is terminated for any reason whatsoever, the contents, reviews, comments or other material posted on the Website by the user shall be removed by VM homeMART.

Governing Law and Jurisdiction

The Terms of Use of this agreement shall be governed by Indian law and the courts in Jamshedpur shall only have exclusive jurisdiction to resolve any disputes.

Jurisdictional Issues/Sale in India Only

Unless otherwise specified, the material on the Website is presented solely for the purpose of sale in India. VM homeMART make no representation that materials in the Website are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and VM homeMART is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

Trademark, Copyright and Restriction

This site is controlled and operated by VM homeMART and products are sold by respective Sellers. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Website is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

Notice Of Infringement

VM homeMART respects the intellectual property of others. In case You feel that Your Trademark has been infringed, You can write to VM homeMART at grievance@vmhomemart.com

Product Description

VM homeMART we do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

Miscellaneous:

Notice : All notices with respect to these Terms of Use from VM homeMART will be served to You by email or by general notification on the Website. Any notice provided to VM homeMART pursuant to these Terms of Use should be sent to Grievance Officer at grievance@vmhomemart.com

Assignment : You cannot assign or otherwise transfer the Agreements, or any rights granted hereunder or any obligations, to any third party and any such assignment or transfer or purported assignment or transfer shall be void ab initio. VM homeMART’s rights and/or obligations under the Agreement are freely assignable or otherwise transferable by VM homeMART to any third parties without the requirement of seeking Your prior consent. VM homeMART may inform You of such assignment or transfer in accordance with the notice requirements under the Agreement. VM homeMART shall have right to transfer Your Account and Account Information to a third party who purchases VM homeMART’s business as conducted under the Website.

Severability: If any clause of the User Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the User Agreement.

Waiver: Any failure or delay by a party to enforce or exercise any provision of the Agreement, or any related right, shall not constitute a waiver by such party of that provision or right. The exercise of one or more of a party's rights hereunder shall not be a waiver of, or preclude the exercise of, any rights or remedies available to such party under these Terms of Use or in law or at equity. Any waiver by a party shall only be made in writing and executed by a duly authorized officer of such party.

Force Majeure: If performance of any service or obligation under these Terms of Use or other Agreement by VM homeMART is, or other third parties in fulfilment of any purchase or sale transaction (for eg: logistics service provider, fulfilment center, payment gateways etc.) are, prevented, restricted, delayed or interfered with by reason of labour disputes, strikes, acts of God, floods, lightning, severe weather, shortages of materials, rationing, utility or communication failures, earthquakes, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause, which are beyond the reasonable control of VM homeMART or its third parties performing such services as sub-contractor to VM homeMART and could not have been prevented by reasonable precautions (each, a "Force Majeure Event"), then VM homeMART shall be excused from such performance to the extent of and during the period of such Force Majeure Event. VM homeMART shall exercise all reasonable commercial efforts to continue to perform its obligations hereunder.

Grievance Officer: In case of any complaints or grievances, the user may contact the Grievance Officer as under: grievance@vmhomemart.com

Contact Us

Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website.

Privacy Policy

While you use and enjoy our services, we view protection of your privacy policy as a very important principle. We understand clearly that You and Your Personal Information is one of our most important assets. We value the trust you place in us, and hence insist upon the highest level of protection for securing your personal information. We are obligated to protect your personal information in accordance with applicable laws, and regulations.

This Policy is subject to modification based on changes in the business, legal and regulatory requirements and will be made available to you online. VM homeMART's policy on sharing or transferring Your data or information with third parties. You are encouraged to periodically visit the website to review the policy and any changes.

We request to you please read this Privacy Policy carefully. By accessing or using our website, You acknowledge that you have read, understand and agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.

Collection of Information
When you use our Website, we require certain information be shared by you with us. VM home MART may collect the following types of Information:
Personal Information
Personal information collected that can be used to identify personally, Personal Information for the purposes of this Privacy Policy shall include, but not limited to the following:

Basic details which you provide during the registration process such as Name, Phone Number, Other Contact Information, Email Address, Communication or Permanent Address.
User name along with your password.
Demographic details such as gender, Date of Birth, city, PIN code or nearest location.
Information regarding your transactions on the website (Including Sales and Purchase history)
Usage logs/Server logs/Cookies which may contain details of your personal or sensitive personal information.
Any other Information that You provide during Your registration process, if any, on the Website.

Non-Personal Information

We also collect your information other than Personal Information, when You use and/or visit the Website. Non-Personal Information that does not identify you or any other individual, and includes session, web beacons and usage and transaction data, aggregate log data and aggregate information.

This Information may include, your geographical location, information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address. The duration of Your stay on the Website is also stored in the session along with the date and time of Your access, Non-Personal Information is collected through various ways such through the use of cookies.

"Cookies" are small files placed on your hard drive that assist us in providing our services. We place both permanent and temporary cookies in your computer's hard drive. You can erase or choose to block these cookies from your computer. You can configure your computer's browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If You have turned cookies off, You may be prevented from using certain features of the Website.

Use of Information
The User Information provided by you to us is used for VM homeMART Store to facilitate a better, customized and convenient use of the Website's services.

The User Information is used by VM homeMART inter alia to

respond to the user's requests and enquiries and complaints, customer services,
improve, customize and update new features of the Website,
Communicating to you about online and offline offers, bills, invoices, existing or new offers, contents, advertisements, surveys, key policies, other administrative information and marketing communications that VM homeMART believes may be of interest to the user
detect and protect us against error, fraud and other criminal activity
identify and use your IP address to help diagnose problems with our server and to administer our Website,
inform any change in the Terms of Use or this Policy or the Terms and Conditions of Sale,
complete and fulfill the user's purchase, process payments, communicate with the user regarding the user's purchase and provide the user with related customer service,
Support to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law or anti-fraud activities/systems
protect the integrity of the Website.

Sharing and Disclosure

We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

We may transfer/disclose/share Information (other than Your Personal Information) to those parties (or third parties) who support our business or services, contact information verification, payment processing, customer service, website hosting, data analysis, infrastructure provision, IT services, comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services and other similar services.

We do not sell, trade or rent Personal Information in any manner, except as specified in this Policy or if express consent is sought from the user. We understand that the User Information is very crucial and is important for the user.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to notices, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners. We may also share Personal Information if VM homeMART believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, and situations involving potential threats to the physical safety of any person, violations of various terms and conditions or our policies.

In a scenario where we or our assets are merged or acquired by the other business entity, or during restructuring of business or re-organization, we may have to share information provided by you with the other business entities. Rest assured, if such a transaction occurs the other business entity or the newly combined business entity would be required to follow this Privacy Policy.

We reserve the right to disclose your information when required to do so by law or regulation, or under any legal obligation or order under law or in response to a request from a law enforcement or governmental agency or judicial, quasi-judicial or any other statutory or constitutional authority or to establish or exercise our legal rights or defend against legal claims.

Links to Third Party Websites

Links to third-party advertisements, websites or any third party electronic communication service may be provided on the Website which are operated by third parties. Such websites/application are governed by their respective privacy policies, which are beyond our control. The user should read the privacy policy of each and every linked website and any access or use of the linked websites is entirely at the user's own risk. VM homeMART is not responsible for any direct, indirect, solicited or unsolicited communication made by any of these linked third party websites.

We only collect your Personal Information to conduct our business and to enable us to deliver and improve our services. We do not for any reason whatsoever sell your Correspondence Information to any third party or otherwise trade on it.

Security Precautions

The security of your Personal Information is important to us. VM homeMART strives to ensure the security of Your Personal Information and to protect Your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction. For the purpose of checking possible vulnerabilities and attacks, VM homeMART may conduct periodical internal review of data collection, storage and processing practice and security measures on the Website. VM homeMART may use such software as it determines is best for maintaining security. However the internet is not absolutely a secure environment and the Website cannot ensure or warrant a 100% security of the User Information.

If you choose a payment gateway to complete any transaction on Website then Your credit card data may be stored in compliance with industry standards/ recommended data security standard for security of financial information such as the Payment Card Industry Data Security Standard (PCI-DSS).

Notwithstanding anything contained in this Policy or elsewhere VM home MART shall not be held responsible for any loss, damage or misuse of the User Information, if such loss, damage or misuse is attributable to a Force Majeure Event. A "Force Majeure Event" means any event that is beyond the reasonable control of VM home MART and includes, without limitation, fire, flood, explosion, acts of God, civil commotion, strikes, lock outs or industrial action of any kind, riots, insurrection, war, acts of government, power failure, sabotage, computer hacking, unauthorised access to computer data and storage device, system failure, virus, attacks, bugs, computer crashes, breach of security and encryption.

User Discretion and Opt-Out

The user should be aware that the User Information or other data, the user provides to the Website for availing the services or transacting through the Website could be read, collected, or used by other users or third parties in which case the User Information might be used for sending unsolicited messages or communications for which VM homeMART is not responsible.

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.

You can add or update Your Personal Information on regular basis. Kindly note that VM homeMART would retain Your previous Personal Information in its records.

Advertisements

We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

Your Consent

Changes in law or changes in VM homeMART business may require changes to be made to the terms of this Privacy Policy from time to time so VM homeMART encourages you to review this Privacy Policy periodically for any such changes. As our privacy policy is subject to change at any time without notice, it is your responsibility to carefully read, agree with the Privacy Policy on each occasion you use the Website. By using or browsing the Website, you agree to be bound by the terms and conditions of this Privacy Policy (as amended and in force from time to time) and you expressly consent to our use and disclosure of your Information including personal Information and other Information in accordance with this Privacy Policy (as amended from time to time). If you do not agree to the terms of this Privacy Policy, please do not use or browse the Website or any Services thereof.

Grievance Officer

In case of any complaints or grievances, the user may contact the Grievance Officer as under: grievance@vmhomemart.com

Further Acknowledgements

You hereby acknowledge and agree that this Privacy Policy:

is clear and easily accessible and provide statements of VM homeMART policies and practices with respective to the Information;
provides for the various types of personal or sensitive personal data of information to be collected;
provides for the purposes of collection and usage of the Information;
provides for disclosure of Information; and
provides for reasonable security practices and procedures

Policy

Delivery Policy

Buyer's shipping address and pin code will be verified with the database of Website before a buyer proceeds to pay for Buyer's purchase. In the event Your's order is not serviceable by logistics service providers or by seller or the delivery address is not located in an area that is covered under the order confirmation from, we will request You to provide us with an alternate shipping address on which the Product can be delivered by the logistic service provider or by the seller. You must ensure the payment and shipping address is within India.
The delivery of the ordered products from the seller to You will be made by logistics service providers assigned by VM homeMART or Sellers. However, large and bulky products may be delivered to You directly by the seller. Deliveries cannot be rescheduled after the order has been placed.
The logistics service provider assigned by VM homeMART will make a maximum of three [3] attempts to deliver Your order. In case You are not reachable, available or do not accept delivery of products, VM homeMART reserves the right to cancel the order. You may be informed of such cancellation by email or SMS notification at Your email address or mobile number provided to Website. The cancelled order is returned back to seller.
If You purchase multiple products in a single transaction, then all the products would be dispatched to a single shipping address given by You. If You wish to ship products to different addresses, then You should book the orders separately based on the shipping addresses.
The product package received by You is missing one or more products or accessories or does not include the freebie or the order is partly delivered, You should inform VM homeMART through the email within 3 days of delivery date of the package. Missing products claims will not be accepted after 3 days from delivery date.
Before accepting delivery of any product, kindly ensure that the product's packaging is not damaged or tampered. If You observe that the package is damaged or tampered, You are requested to refuse to accept delivery and inform VM homeMART within 3 days of delivery date. Damaged or tampered products claims will not be accepted beyond the returns policy. In the event of dispute, VM homeMART will coordinate with You and the seller to reach an amicable solution. VM home is only a facilitating link between You and the seller and will not be liable in any manner.
Please note that Delivery timeframes are just estimates and are not guaranteed delivery timeframes and should not be relied upon as such. Therefore, time is not the essence of the bi-partite contract between the Buyer and the Seller for purchase and sale of Product on or through the Website. However, the Product shall not be delivered to the Buyer unless the Buyer makes the payment of the purchase of Product.
Sometimes, delivery may take longer due to, bad weather or natural calamities or political disruptions or logistics service provider related or product lost in transit or regional/national holidays or other unforeseen circumstances, events beyond the control of VM homeMART or logistics service provider. VM homeMART will not compensate for any mental agony or inconvenience or loss caused due to delay in delivery for any reason.

Please refer to the Return and Refund Policies, if You wish to return the delivered product to VM homeMART.

Return Policy

Kindly click here to know the return policy period applicable for different categories.

If at the time of delivery and/or within the applicable return policy period, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the seller subject to the following terms and conditions

Notify seller of any defects in the product/s at the time of delivery of the product/s and/or within the applicable return policy period and the same product/s will be replaced in return of the defective product/s.
Replacement can be for the entire product/s or part/s of the product subject to availability of the same with the seller.

Following products shall not be eligible for return or replacement:

Damages due to misuse of product;
Incidental damage due to malfunctioning of product;
Any consumable item which has been used/installed;
Products with tampered or missing serial/UPC numbers;
Any damage/defect which are not covered under the manufacturer's warranty
Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered;

Conditions of Return Procedure

In order to return any product sold through the Website, You are required to comply with the below mentioned conditions, viz.:

Products should be unused with its original tags and labels.
Products should be returned or exchanged in their original packaging along with original price tags, labels, packing, barcodes, warranty card, user manual, freebies, accessories, original boxes, instruction sheets and invoice. (For e.g. shoes must be packed in the original shoe box as well and returned) and should not be broken or tampered with.
If the product has a gift associated with it, the gift has to be returned along with the product in their original condition.
For all purchases where a discount voucher or promotional code been used, the refund amount shall exclude the discount applied amount.
If any product you received from us is/are damaged or defected or a mismatch in size; please do not accept delivery of the item; unlikely if the outer packaging appears to be damaged or any way tampered with.
If there is a size mismatch, replacement is possible.
If after you open the packaging, you discover that the item is damaged, you can return the product to us for a replacement.

Non-returnable products : Kindly click here to know the Products that can't be Returned

Terms and Conditions:

Seller can always accept the return irrespective of the Policy.
Receiving Your return request, VM homeMART shall verify the authenticity and the nature of the request and if the request is genuine, VM homeMART will inform the seller of the return request and will ask the seller for a refund to be processed upon the receipt and quality check of the returned product.
VM homeMART or Seller may arrange for pick-up of the product through an assigned logistics service provider. You will receive an email or SMS notification at Your email address or mobile number provided to Website. In the event VM homeMART is unable to arrange pick-up, VM homeMART will notify You regarding the same and You will be required to send the product to the seller at the provided address using a reputed courier service in Your area. For return of large and bulky products such as televisions, refrigerators, air-conditioners, etc. the seller will arrange for pickup.

a. For return shipping managed by VM homeMART, You will need to hand over the product to the assigned logistics service provider at the time of pick-up. In the event the logistics service provider makes attempts to pick-up the product and You are unavailable or not ready to handover the product, VM homeMART or logistics service provider will not be held responsible for the delay in pick-up or processing of the quality check by the seller and hence the refund. A maximum of 2 attempts will be made by the logistics service provider to pick-up the product to be returned.

b. In case of return of products initiated and subsequent courier of the product by You, if it is found that the returned product was not delivered to the seller or any other designated location specified or the package was empty, the onus shall be on You to prove through submission of proof of delivery from the concerned courier service provider to establish Your claim of return. Self courier of returns should be initiated within the periods specified in the VM homeMART's Returns Policy. VM homeMART is not liable to process the return request until satisfactory proof of delivery is provided to VM homeMART.

c. You will be refunded the product cost along with taxes and shipping charges, if any. Courier freight charges You paid to courier or shipping service for returning the product to seller will be reimbursed as per method agreed with You.
Please note that we cannot promise a replacement for all products as it will depend on the availability of the stock and present condition. In such cases, we can only offer you a refund.
A request for return once made can be cancelled by contacting Customer Service. In case the Logistics Service provider arrives to receive the shipment and You want to cancel the request, You may choose to inform the logistics service provider that You do not wish to return the product. You will receive an email or SMS notification cancelling Your return request.
VM homeMART reserves the right to refuse or cancel any return request. If the request for returns is not allowed by the Returns Policy, You will not be refunded the payment made or any costs and will not be able to raise a second request for return for the same product. You agree not to dispute the decision made by Website and accept VM homeMART's decision regarding the refusal or cancellation and further agree not hold VM homeMART liable for any refusal or cancellation.
If VM homeMART has suspicion or knowledge, that any of its buyers and sellers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then VM homeMART may while reserving its rights to initiate civil and/or criminal proceedings against member may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and seller and /or disqualify that user and any related users from availing protection through this program.
VM homeMART reserves its right to initiate civil and/or criminal proceedings against a user who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, VM homeMART may at its sole discretion suspend, block, restrict, cancel the Display Name of such user and/or disqualify that user and any related users from availing protection through this program. Any people who, knowingly and with intent to injure, defrauds or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.

Cancellation Policy
Cancellation by us:
VM homeMART reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being cancelled include without limitation, non-availability of the Product or Technical errors or issues or EMI offer is rejected by the bank or invalid address or quantities ordered by You or inaccuracies or errors in pricing information. All such cancellation shall be without any recourse to You and without any liability to the Seller or to VM homeMART. If Your order is so cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Buyer either to the bank account provided by You for such reversal, or to the payment instrument of You from which payment was made, or to any pre-paid payment instrument account of You. VM homeMART shall have the sole discretion to determine the mode of reversal from the above options.
Cancellation by You:

You may cancel an order for any reason, although cancellation by You must be done before the product has been shipped for delivery to You. No cancellation is permitted subsequently.
If an order has been successfully cancelled, You will be sent a confirmation email or SMS at the email address or mobile number provided to Website.
In case of requests for order cancellations, VM homeMART reserves the right to accept or reject requests for order cancellations for any reason whatsoever. You agree not to hold VM homeMART liable for any rejection of order cancellations.

You will receive a refund for Your cancelled orders that have been accepted in accordance with the Refund Policy.

Refund Policy
Refunds

Refunds are provided for cancellation / return of products, subject to the eligible cancellation/ return as per Return Policy or these terms and conditions, initiated in accordance with the Return or Cancellation Policy.
For return requests, the refund of payment is made after the returned product has been received by the seller and has passed the quality checks. The entire product cost along with any taxes and shipping charges if any will be refunded to You.
If any refund is received by You pending the quality checks, You will hold such amounts in trust on behalf of VM homeMART until conclusion of such quality checks unless claimed by VM homeMART anytime before that. If any amounts are wrongly paid or refunded to You, You will transfer such amounts back to VM homeMART within 3 days of Your receipt.
No refund due to non-deliverability will be applicable to orders placed with Cash on Delivery options. Refund of Cash on Delivery orders returned by You may subject to levy of a charge which will be deducted from Your refund amount.

Time period of refund

Refunds are processed within 1-6 working days of receiving the product returned and completion of quality checks depending upon the various banking and payment channels. Interest charged by the bank providing the EMI Scheme till the time the request for return or cancellation is raised will not be refunded.
VM homeMART is not responsible for any errors or delays in refund due to banks or third party service provider errors or delays.

Mode of refund

The mode of refund of payments cannot be changed at any stage as the refund amount is transferred to Your source account. Refunds are paid back to the source of payment.
Refund for payments made by modes other than Cash on Delivery, which fail when processed back to source may be refunded by National Electronic Funds Transfer ("NEFT") to Your bank account.
Refund of orders placed using Cash on Delivery as the payment method will be made by cheque or demand draft or to Your bank account via NEFT or to Your wallet account depending on the discretion of VM homeMART.
You will need to update the bank account number and IFSC code to enable us to process a refund to Your account. Refunds cannot be processed to third-party accounts, i.e. the name on Your VM homeMART account should match with the name of the bank account holder provided for refund via NEFT. A refund initiation confirmation by email or SMS at the email address or mobile number provided to Website will be sent to You.
All refunds by cheque will be in form of "at par" cheques or via online transfer; basis sole discretion of VM homeMART.

Terminated payment mode

If the original payment method You used to make the payment (credit or debit card or net banking) is no longer valid, we will issue the refund through a cheque. When we receive a payment failure notice from Your bank, we will send You an email asking You to call us. When You call us, we will collect Your address where You want the cheque to be sent, and proceed with the refund.

Please refer to our Payment Policy for further details.

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