Return Policy

All products listed under a particular category may not have the same return/replacement period. Kindly check the respective item's applicable return/replacement policy on the product page for any exceptions to the table below.

Category Period Conditions
Lifestyle : Clothing (excluding Lingerie, Innerwear, Socks and Freebies) 10 days exchange With all original Tags, Unwashed, Unused, Undamaged, packing intact - product is eligible for the return
Fashion Accessories and Jewellery (non-precious)
Electronics : Mobiles, Tablets, Computer, Laptops, Camera, Small Home Appliances, Computer Accessories, Mobile Accessories, Camera Accessories Consumer Electronics, Entertainment Small, Gaming Hardware, Office Equipment, Personal Care Appliances, Personal Care, Health Care Appliances, 10 days replacement Refunds are not offered on electronics or large appliance purchases. All sales are final.

We will help you troubleshoot any issues you may have, either through online tools, over the phone, and/or through an in-person technical visit. In the case of smartphones and tablets, you may also be required to install an application on the mobile to aid with troubleshooting. If a defect is determined within the 10-day period following delivery, a replacement of the same model will be provided at no additional cost. Only in cases where the replacement product is not in stock or has been permanently discontinued, a refund for the entire product or part(s) of the product will be provided by the seller.

If no defect is confirmed, the issue is not diagnosed within 10 days of delivery, a troubleshooting step cannot be performed, or if one replacement has already been provided, you will be directed to a brand service centre to resolve any subsequent issues.

For products where installation is provided by VM homeMART's service partners, please do not open the product packaging by yourself. VM homeMART authorised personnel shall help in unboxing and installation of the product. In this case, the replacement period commences from the date of installation.

For Lingerie (top-wear), With all original Tags, Unwashed, Unused, Undamaged, packing intact - product is eligible for the return
Large Appliances: Air Conditioners, Televisions, Refrigerators, Washing Machines Chimneys, Water Geysers, Microwave Ovens, Cooler, Dryers and OTG
Home: Furniture
Lifestyle: Lingerie (top-wear), Sport & Fitness Equipment, Baby Care, Precious Jewellery, Footwear Accessories, Travel Accessories, Beauty and Grooming Accessories
Home: Home Decor, Home Furnishing, Home Improvement Tools, Household Items and Pet Supply
Automotive: Auto Accessories, Bike Accessories, Car Accessories, Car and Bike Breakdown Equipment, Car and Bike Care, Car and Bike Lighting, Car and Bike Styling, Car AV Electronics and Accessories, Helmets and Riding Gear, Spare and Performance Parts, Tyres and Alloys
More: Music Instruments, Office Supply, School Supply and Toys
No Returns categories : Lingerie (bottom-wear), Inner-wear, Socks, Clothing Freebies, Home Care, Music, Movies, Baby Care Supply, Beauty and Grooming, Gift Cards, Food and Nutrition, Computer Software, Game/CD/DVD, Cars, Two Wheelers, Hygiene/Grooming and Other Consumables, Screen guards, Graphics cards, Motherboards, Internal Hard drives, RAM No returns Returns cannot be accepted for these product categories. View a complete list of all non-returnable products Click
Product, eligible for the return, in case of:
1. In-Transit damage,
2. DOA / Damage/ Manufacturing Defect,
3. Product being different from Ordered

(All items must be returned in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories intact).

Product, not eligible for return, in case of:

1. We will be unable to accept returns if the product is not as per your liking or satisfaction or expectation or personal taste. Satisfaction with the inherent quality is a subjective issue.
2. In case of costs associated with consultations and installation services once performed product that have been damaged, modified, or missing accessories.
Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

During pick-up, your product will be checked for the following conditions:

Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetected and clearly visible.
Complete Product All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged Product The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging Product's original packaging/ box should be undamaged.
The field executive may refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

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