Privacy Policy

While you use and enjoy our services, we view protection of your privacy policy as a very important principle. We understand clearly that You and Your Personal Information is one of our most important assets. We value the trust you place in us, and hence insist upon the highest level of protection for securing your personal information. We are obligated to protect your personal information in accordance with applicable laws, and regulations.

This Policy is subject to modification based on changes in the business, legal and regulatory requirements and will be made available to you online. VM homeMART's policy on sharing or transferring Your data or information with third parties. You are encouraged to periodically visit the website to review the policy and any changes.

We request to you please read this Privacy Policy carefully. By accessing or using our website, You acknowledge that you have read, understand and agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.

Collection of Information
When you use our Website, we require certain information be shared by you with us. VM home MART may collect the following types of Information:
Personal Information
Personal information collected that can be used to identify personally, Personal Information for the purposes of this Privacy Policy shall include, but not limited to the following:
  1. Basic details which you provide during the registration process such as Name, Phone Number, Other Contact Information, Email Address, Communication or Permanent Address.
  2. User name along with your password.
  3. Demographic details such as gender, Date of Birth, city, PIN code or nearest location.
  4. Information regarding your transactions on the website (Including Sales and Purchase history)
  5. Usage logs/Server logs/Cookies which may contain details of your personal or sensitive personal information.
  6. Any other Information that You provide during Your registration process, if any, on the Website.
Non-Personal Information

We also collect your information other than Personal Information, when You use and/or visit the Website. Non-Personal Information that does not identify you or any other individual, and includes session, web beacons and usage and transaction data, aggregate log data and aggregate information.

This Information may include, your geographical location, information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address. The duration of Your stay on the Website is also stored in the session along with the date and time of Your access, Non-Personal Information is collected through various ways such through the use of cookies.

"Cookies" are small files placed on your hard drive that assist us in providing our services. We place both permanent and temporary cookies in your computer's hard drive. You can erase or choose to block these cookies from your computer. You can configure your computer's browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If You have turned cookies off, You may be prevented from using certain features of the Website.

Use of Information
The User Information provided by you to us is used for VM homeMART Store to facilitate a better, customized and convenient use of the Website's services.

The User Information is used by VM homeMART inter alia to
  1. respond to the user's requests and enquiries and complaints, customer services,
  2. improve, customize and update new features of the Website,
  3. Communicating to you about online and offline offers, bills, invoices, existing or new offers, contents, advertisements, surveys, key policies, other administrative information and marketing communications that VM homeMART believes may be of interest to the user
  4. detect and protect us against error, fraud and other criminal activity
  5. identify and use your IP address to help diagnose problems with our server and to administer our Website,
  6. inform any change in the Terms of Use or this Policy or the Terms and Conditions of Sale,
  7. complete and fulfill the user's purchase, process payments, communicate with the user regarding the user's purchase and provide the user with related customer service,
  8. Support to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law or anti-fraud activities/systems
  9. protect the integrity of the Website.

Sharing and Disclosure

We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

We may transfer/disclose/share Information (other than Your Personal Information) to those parties (or third parties) who support our business or services, contact information verification, payment processing, customer service, website hosting, data analysis, infrastructure provision, IT services, comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services and other similar services.

We do not sell, trade or rent Personal Information in any manner, except as specified in this Policy or if express consent is sought from the user. We understand that the User Information is very crucial and is important for the user.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to notices, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners. We may also share Personal Information if VM homeMART believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, and situations involving potential threats to the physical safety of any person, violations of various terms and conditions or our policies.

In a scenario where we or our assets are merged or acquired by the other business entity, or during restructuring of business or re-organization, we may have to share information provided by you with the other business entities. Rest assured, if such a transaction occurs the other business entity or the newly combined business entity would be required to follow this Privacy Policy.

We reserve the right to disclose your information when required to do so by law or regulation, or under any legal obligation or order under law or in response to a request from a law enforcement or governmental agency or judicial, quasi-judicial or any other statutory or constitutional authority or to establish or exercise our legal rights or defend against legal claims.

Links to Third Party Websites

Links to third-party advertisements, websites or any third party electronic communication service may be provided on the Website which are operated by third parties. Such websites/application are governed by their respective privacy policies, which are beyond our control. The user should read the privacy policy of each and every linked website and any access or use of the linked websites is entirely at the user's own risk. VM homeMART is not responsible for any direct, indirect, solicited or unsolicited communication made by any of these linked third party websites.

We only collect your Personal Information to conduct our business and to enable us to deliver and improve our services. We do not for any reason whatsoever sell your Correspondence Information to any third party or otherwise trade on it.

Security Precautions

The security of your Personal Information is important to us. VM homeMART strives to ensure the security of Your Personal Information and to protect Your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction. For the purpose of checking possible vulnerabilities and attacks, VM homeMART may conduct periodical internal review of data collection, storage and processing practice and security measures on the Website. VM homeMART may use such software as it determines is best for maintaining security. However the internet is not absolutely a secure environment and the Website cannot ensure or warrant a 100% security of the User Information.

If you choose a payment gateway to complete any transaction on Website then Your credit card data may be stored in compliance with industry standards/ recommended data security standard for security of financial information such as the Payment Card Industry Data Security Standard (PCI-DSS).

Notwithstanding anything contained in this Policy or elsewhere VM home MART shall not be held responsible for any loss, damage or misuse of the User Information, if such loss, damage or misuse is attributable to a Force Majeure Event. A "Force Majeure Event" means any event that is beyond the reasonable control of VM home MART and includes, without limitation, fire, flood, explosion, acts of God, civil commotion, strikes, lock outs or industrial action of any kind, riots, insurrection, war, acts of government, power failure, sabotage, computer hacking, unauthorised access to computer data and storage device, system failure, virus, attacks, bugs, computer crashes, breach of security and encryption.

User Discretion and Opt-Out

The user should be aware that the User Information or other data, the user provides to the Website for availing the services or transacting through the Website could be read, collected, or used by other users or third parties in which case the User Information might be used for sending unsolicited messages or communications for which VM homeMART is not responsible.

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.

You can add or update Your Personal Information on regular basis. Kindly note that VM homeMART would retain Your previous Personal Information in its records.


We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

Your Consent

Changes in law or changes in VM homeMART business may require changes to be made to the terms of this Privacy Policy from time to time so VM homeMART encourages you to review this Privacy Policy periodically for any such changes. As our privacy policy is subject to change at any time without notice, it is your responsibility to carefully read, agree with the Privacy Policy on each occasion you use the Website. By using or browsing the Website, you agree to be bound by the terms and conditions of this Privacy Policy (as amended and in force from time to time) and you expressly consent to our use and disclosure of your Information including personal Information and other Information in accordance with this Privacy Policy (as amended from time to time). If you do not agree to the terms of this Privacy Policy, please do not use or browse the Website or any Services thereof.

Grievance Officer

In case of any complaints or grievances, the user may contact the Grievance Officer as under:

Further Acknowledgements

You hereby acknowledge and agree that this Privacy Policy:
  1. is clear and easily accessible and provide statements of VM homeMART policies and practices with respective to the Information;
  2. provides for the various types of personal or sensitive personal data of information to be collected;
  3. provides for the purposes of collection and usage of the Information;
  4. provides for disclosure of Information; and
  5. provides for reasonable security practices and procedures

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